WORD FROM THE DIRECTOR

Word From the Director

Customers Satisfaction: It is a known fact that customer’s satisfaction means repeat business and customer confidence.

To attain this, first we establish the customer’s real needs and expected goals or standards.  With this information we are able to design and develop suitable and most cost effective product or service.

Team Work: We are in a service industry where human beings are deployed to fulfill customers needs.

Firstly we recruit the right skills in the industry and then develop a working environment where every members of the organization has a role to play in the attainment of set goals or targets.  This leads to both customer’s satisfaction and team work spirit.

Innovation
The world today is so dynamic and integrated especially with advent of Electronic system of process customs documents.  These changes are posing real challenges to our service delivery and therefore the organization has put in place mechanisms to embrace any new inventions in the world that will enhance productivity, improve service delivery and increase customer’s benefits.

Integrity and Honest
Our services generally include collecting taxes from our customers; pay same to the government and handling customer’s goods from one point to another.This indeed calls a lot of trust from the customer and the government  with clearing and forwarding agent.

Therefore to cultivate this degree of trust we must conduct ourselves in a very transparent manner and maintain high standards of operations both by the staff members and the management team.

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